Politique de remboursement

At Fanjing Heritage, we are committed to providing our global collectors with authentic Thai amulets and preserving sacred Buddhist cultural heritage. We carefully package every sacred item with reverent care to ensure it reaches you safely. If you have any concerns regarding your purchase, please review our Return and Refund Policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in its original, unworn, and unaltered condition, exactly as received.
  • It must include all original packaging, certificate cards, temple documentation, and its assigned unique identification record.
  • You must provide the order number, receipt, or proof of purchase.

2. Non-Returnable & Custom Items

Due to the sacred, rare, and personalized nature of our collections, certain items cannot be returned:

  • Custom Casing & Frame Upgrades: Amulets that have undergone custom frame fitting, waterproofing, or personalized engraving at your request.
  • Special/Rare Collector Items: Rare, limited-edition, or custom-ordered sacred pieces clearly marked as non-returnable at the time of purchase.
  • Sale Items & Gift Cards: Items purchased during promotional clearance or with gift cards.

3. How to Initiate a Return & Return Address

To start a return, please contact our support team at xiaowanjia9@gmail.com or via WhatsApp at +1 (267) 690-8080 before sending any items back.

If your return request is accepted, we will provide you with a return authorization and instructions. Approved returns must be sent to the following designated address:

Return Address:
Room 2, 6th Floor, Building 1, Dingxiu Plaza,
No. 36 Longyang Avenue, Yongfeng Subdistrict, Hanyang District,
Wuhan City, Hubei Province, China

Items sent back to us without prior authorization will not be accepted.

Note: Customers are responsible for return shipping fees unless the return is due to our error, damage during transit, or a defective item. We strongly recommend using a trackable shipping service with insurance.

4. Damages, Issues & Authenticity Claims

Please inspect your order immediately upon arrival. Contact us right away if:

  • The item arrives damaged, broken, or defective.
  • You receive the wrong item or missing documentation.

Please email us at xiaowanjia9@gmail.com with your order number and photo/video evidence of the packaging and item condition. We will evaluate the issue and arrange a replacement, repair, or full refund promptly.

5. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, provided the item meets the eligibility conditions outlined in Section 1.

6. Refunds Process

We will notify you once we have received and inspected your returned item and let you know if the refund is approved.

  • If approved, your refund will be automatically processed back to your original payment method within 7 to 10 business days.
  • Please remember it may take additional time for your bank or credit card provider to process and post the refund.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

7. Contact Information

If you have any questions, concerns, or need assistance regarding our policy, please feel free to reach out to us:

  • Store Name: Fanjing Heritage
  • Email: xiaowanjia9@gmail.com
  • Phone: +1 (931) 735-8364
  • WhatsApp (Customer Service & After-sales): +1 (267) 690-8080