Privacy policy

This Privacy Policy describes how Fanjing Heritage (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Collection of Personal Information

When you visit the Site or interact with our services, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases and service requests.

Personal Information We Collect:

  • Contact & Account Information: Name, billing address, shipping address, email address, phone number, and WhatsApp contact details.
  • Payment Information: Credit card numbers, payment processor details (e.g., PayPal, Stripe), and transaction history. (Note: We do not store full credit card details on our servers; payments are processed securely by third-party gateways).
  • Order & Authentication Records: Purchase history, inquiry logs, and unique identification records associated with your authenticated Thai amulets.
  • Device & Usage Data: IP address, browser type, time zone, cookies, log files, and how you interact with our online sanctuary.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Processing and fulfilling your orders, including custom casing, packaging, and international shipment tracking.
  • Verifying and managing unique identification and authenticity records for your sacred amulets.
  • Communicating with you regarding order updates, customer support, and after-sales service via email or WhatsApp.
  • Screening orders for potential risk or fraud.
  • Improving and optimizing our website user experience, product offerings, and cultural content.

3. Sharing Personal Information

We share your personal information with third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Logistics & Shipping Partners: We share your delivery details (name, address, phone number) with courier services (e.g., DHL, FedEx, local postal services) to ensure safe delivery.
  • Payment Processors: Transaction details are shared securely with authorized payment gateways to complete transactions.
  • Compliance & Legal Requirements: We may share your information to comply with applicable laws and regulations, respond to a subpoena, or protect our legal rights.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to power and improve our Site (including remembering your cart items and language preferences), analyze website usage, and assist in our marketing efforts. You can control or manage cookies through your web browser settings.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information and associated unique amulet identification records for our internal documentation and provenance tracking unless and until you ask us to erase this information.

6. Your Rights (GDPR & CCPA/CPRA)

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access & Portability: The right to request copies of the personal information we hold about you.
  • Right to Rectification: The right to request that we correct any inaccurate or incomplete information.
  • Right to Erasure ("Right to be Forgotten"): The right to request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Direct Marketing: You may opt out of promotional emails at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us:

  • Store Name: Fanjing Heritage
  • Email: xiaowanjia9@gmail.com
  • Phone: +1 (931) 735-8364
  • WhatsApp Support: +1 (267) 690-8080